🎉 Free Shipping For Orders Over $100
Thank you for choosing Haygrain! We are dedicated to providing you with the best shopping experience possible. Please read our Shipping Policy carefully to understand how we process and deliver your orders.
DELIVERY TIME CALCULATION
Delivery time equals processing time plus shipping time.
Support Times: Monday to Friday | 10:00 AM – 8:00 PM (GMT)
1. PROCESSING TIME
At Haygrain, once payment is successfully completed, the order processing procedure begins. Typically, this process takes 1–3 business days to complete.
Orders submitted after 12:00 PM will be scheduled for processing on the next business day.
2. SHIPPING TIME
US Standard Shipping: 8–12 business days
3. ESTIMATED DELIVERY TIME
US Standard Shipping: 9–15 business days
ADDRESS OR PRODUCT CHANGES
Any modifications made to the shipping address or products within an order may extend the processing time.
We always try to accommodate our customers’ requests to the best of our ability. Adjustments to orders require careful review and coordination to ensure accuracy. Consequently, our team may need additional time to process these changes effectively.
SHIPPING RATES & TAXES
Shipping rates are calculated based on the total product value of your order.
We do not collect any taxes.
| Product Price | Shipping Cost |
|---|---|
| $0.01–$99.99 | $6.99 |
| $100 and over | Free Shipping |
TRACKING YOUR ORDER
After an order has been shipped, you will receive an email with the tracking number from the shipping carrier within 3–5 business days.
ISSUES WITH TRACKING NUMBER
Tracking numbers may take 3–5 business days to be updated in the carrier’s system.
If your tracking number does not work within 6 business days, please contact us at support@haygrain.com for assistance.
MISSING ITEMS
If you find any items missing from your order, please inform our customer service team at support@haygrain.com within 48 hours of receiving your package.
Please provide detailed information, including your order number and a description of the missing item, to help us resolve the issue as quickly as possible.
LATE DELIVERIES
While we strive for punctuality in our deliveries, unforeseen circumstances can sometimes cause delays.
Possible reasons for delays may include incorrect or incomplete shipping addresses, adverse weather conditions, carrier disruptions, or other circumstances outside our reasonable control.
If your delivery is delayed, please contact us at support@haygrain.com for assistance. We are committed to resolving delivery issues promptly and keeping you informed about your order.
QUESTIONS OR CONCERNS
If you have any questions or concerns regarding our Shipping Policy or the status of your order, please don’t hesitate to contact our customer service team.
CONTACT US
Business Name: Haygrain
Website: https://haygrain.com
Support Email: support@haygrain.com
Phone Number: +1 (650) 281-6424
Business Address: 5641 Shallow Creek Dr, Midlothian, TX 76065, United States